FAQs
1. Do I need to have an account to order?
No, you can place an order as a guest. However, creating an account offers several benefits:
- Faster checkout for future purchases
- Easy access to your order history and status
- Exclusive updates on new products and promotions
2. What payment methods can I use?
We accept:
- PayPal
- Major credit cards (Visa, Mastercard, American Express, Diners Club, Discover)
3. How secure is my online order?
Your security is our priority:
- All payments are processed through SSL-encrypted pages
- Payment information is sent directly to our secure payment processor
- We do not store credit card details on our servers
4. How do I set my shipping address?
Important notes:
- All address information must be entered using English characters only
- For non-English letters, please use the closest English equivalent
5. Can I change my shipping address after placing an order?
- Address changes cannot be made once your order is processed or shipped
- We recommend using a residential address (not vocational) to avoid customs delays
6. How long will shipping take and what are the costs?
Processing Time:
- 3-5 business days to prepare your order for shipment
Delivery Time:
- 7-14 business days for transit (after shipment)
Important Notes:
- Delivery times are estimates only (begins when shipped, not when ordered)
- Delays may occur due to:
- Incorrect addresses
- Customs procedures
- Unforeseen circumstances
- Weekends/holidays are not included in these estimates
- We are not responsible for customs-related delays
For questions: Contact us at: Support@lightslux.com
7. How can I track my package?
- You'll receive a tracking number via email once your order ships
- Note: We cannot control delays caused by your local customs
8. What if my order is missing items?
Contact us immediately at: Support@lightslux.com
9. What is your return/refund policy?
See our full Refund Policy for details.
