FAQs

1. Do I need to have an account to order?

No, you can place an order as a guest. However, creating an account offers several benefits:

Faster checkout for future purchases

Easy access to your order history and status

Exclusive updates on new products and promotions

2. What payment methods can I use?

We accept:

PayPal

Major credit cards Visa, Mastercard, American Express (AMEX), UnionPay, JCB, Discover, and Elo.

3. How secure is my online order?

Your security is our priority:

All payments are processed through SSL-encrypted pages

Payment information is sent directly to our secure payment processor

We do not store credit card details on our servers

4. How do I set my shipping address?

Important notes:

All address information must be entered using English characters only

For non-English letters, please use the closest English equivalent

5. Can I change my shipping address after placing an order?

Address changes cannot be made once your order is processed or shipped

We recommend using a residential address (not vocational) to avoid customs delays

6. How long will shipping take and what are the costs?

Standard Shipping ( 4 - 6 Weeks )

Our standard shipping is free and provides door-to-door delivery via ocean freight and local delivery, most orders are received in 4-6 weeks (processing + shipping) from order to delivery and no extra charges. The daily order cutoff time for orders is 5:00 pm (PST). After the cutoff time, we will not process orders received on the same day. Normally, the delivery time is 4 - 6 weeks(processing + shipping). Delivery time may experience delays due to unexpected situations, like customs inspection, severe weather, strikes, etc.

Expedited Shipping ( 1 - 2 Weeks )

We offer expedited shipping, which can deliver your order in as little as 1–2 weeks.

Important Notes:

Delivery times are estimates only (begins when shipped, not when ordered)

Delays may occur due to:Incorrect addresses or Customs procedures or Unforeseen circumstances

Weekends/holidays are not included in these estimates

We are not responsible for customs-related delays

For questions: Contact us at: support@lightslux.com

7. How can I track my package?

You'll receive a tracking number via email once your order ships

Note: We cannot control delays caused by your local customs

8. What if my order is missing items?

9. What is your return/refund policy?

See our full Refund Policy for details.