Warranty

Warranty Policy

This Warranty Policy applies to all eligible purchases made directly on Lightslux.com

and shipped within the United States.

Lightslux is committed to ensuring product quality and customer satisfaction. This policy outlines your rights and our responsibilities when product defects occur.

No warranty registration is required. Your proof of purchase serves as the warranty activation.

Ⅰ. Warranty Scope

This warranty applies to all lighting fixtures sold on Lightslux.com unless otherwise specified.
exceptions:

Items marked as “non-returnable”, “clearance”, or “final sale” are not eligible for warranty unless required by applicable law.
Products damaged due to misuse, accidents, or unauthorized modifications.

Note: All exclusions are compliant with applicable U.S. consumer protection laws.

If your warranty claim is approved, Lightslux will cover:

The cost of product evaluation.
Outbound shipping for the replacement item.

Customers are responsible for return shipping costs only if:

The defect cannot be confirmed, or
The product does not meet warranty eligibility criteria.

In certain cases, we may require the return of the original item before a replacement is issued.

Ⅱ. Warranty Conditions

To qualify for warranty service, the following conditions must be met:

1. Defect Criteria

The issue must be confirmed by Lightslux as an inherent defect, such as:

Manufacturing flaws
Material defects
Functional

Structural breakage

Failure to power on
Non-environmental severe discoloration

Not covered: Damage caused by misuse, neglect, accidents, water exposure (unless waterproof), or improper installation.

2. Warranty Period

Warranty claims must be submitted within 6 months from the delivery date.

This warranty is offered in addition to your statutory rights under U.S. consumer protection laws.

3. Product & Packaging Condition

Lack of original packaging will not void your warranty claim. However, customers may be responsible for any damage caused by insufficient repackaging during return shipping.

Ⅲ. Warranty Claim Process

Step 1: Submit a Claim

Email: support@lightslux.com
Include the following:

Order number
Product name or model
Date of purchase
Description of the issue
Photo or video evidence of the defect

Step 2: Review (1–3 Business Days)

Our team will evaluate your case and may request additional information.

If approved: You’ll receive a confirmation email with replacement instructions.
If rejected: We’ll explain the reason and may offer:
- Repair options (if applicable and accepted)
- Partial refund or store credit
- Policy clarification

Step 3: Replacement Arrangement

In stock: A replacement will be shipped using the original delivery method.
Out of stock: We’ll offer:
- An equivalent product, or
- A restock ETA with the option to wait

Step 4: Product Inspection

Please inspect the replacement upon delivery.
If you notice any issue upon delivery, please contact us immediately. If possible, refuse delivery and document the issue with photos.

Ⅳ. Customer & Company Responsibilities

Customer Responsibilities

Submit valid claims with required documentation.
Cooperate with any packaging or return instructions.
Use products as intended and follow provided instructions.

Lightslux Responsibilities

Provide fair and transparent evaluations.
Respond to all inquiries in a timely manner.
Ensure replacements meet or exceed original product quality.
Offer professional and responsive support throughout the process.

Ⅴ. Additional Terms

This warranty applies only to purchases from Lightslux.com.
We reserve the right to update or modify this policy at any time; changes will be published on our website.
Please retain your proof of purchase (order confirmation or invoice) for any future warranty claims.

Contact Us:

Phone: +1 (858) 633-7766
Email : support@lightslux.com

This warranty policy does not override our Return & Refund Policy. For non-defective returns, please refer to our full Return Policy.

Last updated: July 2025